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Return Policy
Return Policy for More Than Yoga
At More Than Yoga, we are dedicated to providing high-quality products and services that enhance your yoga practice. Your satisfaction is our priority, and we want you to be happy with your purchase. Please review our return policy below.
Return Eligibility
- General Returns: We accept returns within 14 days of purchase for unused and unopened items. Items must be in their original packaging, with tags attached.
- Defective or Damaged Products: If you receive a defective or damaged product, please notify us within 3 days of receipt.
Return Process
- Initiate a Return: Contact our customer support team via email or phone to initiate the return process. Please provide your order number and details about the product.
- Provide Evidence: For defective or damaged items, we may require photographic evidence to assess the issue.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Refunds and Exchanges
- Refunds: Once your return is received and inspected, we will process your refund to the original payment method, typically within 5-7 business days.
- Exchanges: If you wish to exchange an item, please contact us for guidance on the process.
Exceptions
- We do not accept returns or provide refunds for products that have been used, washed, or altered in any way.
- All sales on gift cards, downloadable products, and digital content are final.
Shipping and Handling
- Shipping and handling charges are non-refundable unless we are at fault for sending the wrong or defective product.
- If you received free shipping due to a promotional offer, the original shipping costs incurred by More Than Yoga will be deducted from the refund or store credit.
Important Note
We encourage you to carefully review your order before completing the purchase. If you have any questions or concerns about our products, please reach out to our customer support team for assistance.
By making a purchase from More Than Yoga, you acknowledge and accept our return policy as outlined above.
If you have any further queries, feel free to contact us. We appreciate your understanding and support.