Client Policies & Procedures

  • CLIENT POLICIES AND PROCEDURES:

  • Please understand this is a group class, so the needs of the many outweigh the needs of the few. Therefore, we have policies and procedures designed to be respectful of the space, and to ensure that everyone in attendance has the best experience possible.

  • Arrive 10 minutes early; we lock the door when class starts!

  • Please keep volume down when entering or exiting the studio to respect the practice of others. 

  • Please reserve conversations for the lobby before class. Once entering the studio room, we need to allow people to set up, get centered and prepare for class.

  • After class, follow the lead of your instructor and the mood of the class for photos, conversations, etc.

  • Please avoid things that disrupt the zen of others: mobile phones, leaving class early, or coming in and out of the room! Please leave your mobile phone in the cubbies. If it absolutely must be with you in the studio room, it must be silent, and put away where no one can see it.  

  • Please clean any equipment you’ve used and wipe up sweat puddles before departing.

  • Bring a towel, mat, and water to all classes. We recommend you bring your own for sanitary reasons. However, we do have loaner mats when needed, as well as some water if you leave yours at home! Please help us conserve and keep costs down by bringing your own water whenever possible.

  • We often take photos for sharing and social media. If you do not wish to be in the photos, please inform your instructor, and they will place you so that you will not be included.

  • We do require pre-registration, to ensure your spot in class, and minimize the time the instructor has to take to get you checked into class.

  • Please pay through your app or the website ahead of time. Our instructors are not equipped to process credit card payments, and we do not keep cash on hand.

  • We reserve the right to refuse entrance or service to anyone who is not a paying member, or who is not abiding by our policies and procedures.

  • QUICK TIPS:

  • Go to our website and set up an account and reserve your spot prior to coming in.

  • Be sure to read the full class description before booking class, including the estimated temperature of the room and the level of skill and intensity of the class.

  • Arrive at least 15 minutes before your first class; we lock the door when class starts!

  • Bring a mat, towel, and water to each class!

  • Hydrate 2-4 hours prior to class; do not eat heavily 3 hours before class.

  • If at any time you feel light-headed, dizzy or sick, do not hesitate to take a child's pose, lay on your mat, or step out in the lobby until you are ready to join the class again.

  • LATE ARRIVALS:

  • We have a strict no late entry policy for safety and zen reasons; please arrive 10 minutes before class start time! Doors are locked once class begins, and cannot be opened once locked.

  • CHECK-IN:

  • Please check-in at the front desk at the kiosk when you arrive. You should have pre-registered, and if you did, your name will appear on the class roster on the kiosk(tablet).  Just click your name.  If you have not pre-registered, you MUST sign the sign in sheet legibly, with full name and valid email. This is how we locate you in the system. Our instructors are required to reconcile attendance, so please help us out. 

  • If you have not pre-registered, the class is full, or there is not time to get you signed in before class begins, you may be asked to come back for another class.  If you have not checked-in 5 minutes prior to class start time, your spot may be given to someone on the stand-by list. Please do not check-in anyone other than yourself.​

  • LATE CANCELLATIONS/NO SHOW

  • Our current late cancellation window is a minimum of 1 hour prior to class start time. Avoiding no-shows and late cancellations help us manage the waitlist, and ensure that if there is an open spot, we can put someone in that spot who wants to take class.  We currently do not have a monetary fine for late cancellations, as it is not a huge issue. Please help us keep it that way by canceling as far ahead of time as possible.

  • ​LOST & FOUND

  • More than Yoga is not responsible for any lost or stolen items in the studio. We provide cubbies for your gear but recommend not bringing valuables into the studio as we can not guarantee their safety. Please email the studio or ask at the front desk for any items you may have left behind. We have a small lost and found basket near the front desk.​

HEALTH AND SAFETY WAIVER:

By participating in classes or events at More Than Yoga Plano, whether as a guest or a member, you agree to the following:

In consideration to my use of the exercise equipment and facilities provided by More Than Yoga, I expressly agree and contract, on behalf of myself, my heirs, executors, administrators, successors and assigns, that the company and its insurers, employees, officers, directors, and associates, shall not be liable for any damages arising from personal injuries (including death) sustained by me, or my guest in, on, or about the premises, or as a result of the use of the equipment or facilities, regardless of whether such injuries result, in whole or in part, from the negligence of the company.​

I expressly agree to indemnify and hold the company harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages sustained by me or my guest.

I agree to be solely responsible for the safety and well being of my guest and myself. I understand that the company does not provide supervision, instruction, or assistance for the use of the facilities and equipment.

I agree to comply with all rules imposed by the company regarding the use of the facilities and equipment. I agree to conduct myself in a controlled and reasonable manner at all times, and to refrain from using the facilities or any equipment in a manner inconsistent with its intended design and purpose.

I understand and acknowledge that the use of participation in physical activity and exercise, as well as the use of exercise equipment, involves risk of serious injury, including permanent disability and death.

I understand and agree that the company is not responsible for property that is lost, stolen, or damaged while in, on, or about the premises.

 

 Membership Terms and Conditions

 

By joining the club, members automatically accept and agree to be bound by these conditions of membership. Memberships are non-transferable. Participants must be a minimum of 13 years of age(excluding kids’ yoga). Under 16 must attend with a parent.  Parental waiver must be on file for anyone under

the age of 18.  Proper yoga and class etiquette is to be observed at all times.

As a member or participant,  you agree to comply with the rules of More Than Yoga with regards to use of the facilities, opening hours and your conduct. More Than Yoga may make reasonable changes to these rules, from time to time, provided the club gives advance notice of these changes. You may, at your own discretion and expense, obtain personal insurance for loss, injury or damage that you might sustain arising from use of the studio. You exercise at your own discretion and accept any injury or illness brought on by exercise or otherwise is your own responsibility.

 

Cancellations: 

Month-to-Month, auto-renew contracts require a 30-day notice to cancel, which will include any payments scheduled to be made before that 30 days.   

Your notice of cancellation must be in writing or via email, with acknowledged delivery. We cannot take verbal, text, or voicemail cancellations. 

Important note: If you cancel your monthly draft, and decide to rejoin,

it will be at the current rate being offered.

12 month commitment membership is a legally binding agreement and contract for which you are financially responsible. You agree to make one payment per month for 12 months.  You understand that this membership allows you a lower monthly payment in exchange for this commitment.  There is an early termination fee of the lesser of $150 or the balance of your contract.  Your notice of cancellation must be in writing or via email. We cannot take verbal, text, or voicemail cancellations.

​Freezes for members on contracts: As of July 1st, 2022, we no longer offer 'freezes' for vacations. As a small business, we do not get to take a break from paying our instructors, our rent and our utilities. Thank you for your understanding.  If you purchased a 12 month, contractual membership prior to July 1, 2022, you may 'freeze' your payment a maximum of one month per year for non-medical reasons up until the time your contract ends.  During the freeze, you will not be charged standard membership dues, but you will incur a processing fee of $15 per month. This 'holds' your current rate and agreement until the freeze ends. 

The term of the membership will be extended for the number of days frozen.  Written notice must be provided at least 5 days in advance of the next billing cycle. A membership cannot be canceled during a freeze period. 

Pre-paid Memberships or Class Packs  are non-refundable, and must be used within the time period specified per plan.  10 packs must be used within 6 months of purchase.  20 packs must be used within 12 months of purchase. No Extensions, No Refunds, and No freezes on pre-paid memberships or class packs.

More Than Yoga may withdraw use of all or part of the club for the purpose of undertaking maintenance work or any other work considered necessary for a maximum period of seven working days. 

 

covid 19

Please refrain from visiting the studio if you are feeling unwell in any way.  Especially if you or a member of your household has a fever, COVID-19 symptoms, cold or flu symptoms, or feeling unwell in any way-please stay home.  Also, stay home if you have tested positive, are under an isolation or quarantine order/directive, have recently traveled to a hot-spot location, or have been in contact with someone who recently tested positive. If you consider yourself to be in a high-risk category, we trust that you will make the best decision for yourself to continue to practice yoga from home via Zoom.  We offer multiple livestream and on-demand options.

Also, since we do limit our class capacity to allow for spacing, we require that all guests and members pre-register for classes.We have created a mostly touch-free environment once you walk in the door. We ensure soap dispensers and hand sanitizers are available at all times and replenished. We provide wipes/cleaning products to allow members to self-clean equipment before and after use. We wipe down all shared surfaces after each class and clean the studio regularly, meeting or exceeding all state, local, and regulatory guidelines relating to sanitation and hygiene.

When entering and exiting the studio, please be mindful of social distancing. We trust you will make the best decision for your health.  Masks are optional, but encouraged, and we keep extra on hand.​Teachers will not be wearing masks while teaching the class. Please inform the teacher if you would like extra space around you. Our classes are still limited in capacity to allow for distancing, so please book in advance.​ We appreciate you respecting the studio’s hygiene standards and processes posted around the studio.

Please understand that despite all the precautions that you, other members, and/or More Than Yoga may take, we cannot guarantee your health or safety, and you may still be exposed to COVID-19, including through interactions with other individuals who have COVID-19.  By executing this release and gaining access to the facility, you, on behalf of yourself, your heirs, beneficiaries, representatives, successors and assigns: (1) voluntarily assume all risks associated with any exposure to COVID-19, including, but not limited to suffering any type of medical condition, illness and, potentially, death; and (2) knowingly and voluntarily waive, release, covenant not to sue, forever discharge, indemnify, and hold harmless More Than Yoga, its parents and subsidiaries and their respective officers, directors, employees, contractors, agents, representatives, successors and assigns (“Released Parties”) from any and all liability, damages, losses, suits, demands, causes of action to the fullest extent permitted by the laws of this state, or any other claims of any nature whatsoever, arising out of or relating in any way to your use of the facility and your potential exposure to COVID-19.

By the execution of this agreement, I accept and assume full responsibility for any and all injuries, damages (both economic and non-economic), and losses of any type, which may occur to me or my guest, and I hereby fully and forever release and discharge More Than Yoga, its insurers, employees, officers, directors, and associates, from any and all claims, demands, damages, rights of action, or causes of action, present or future, whether the same be known or unknown, anticipated, or unanticipated, resulting from or arising out the use of said equipment and facilities.